Privacy Policy

Introduction

Mulcahy & Co Legal Pty Ltd (ACN 137 630 534), Mulcahy & Co Accounting Services Pty Ltd (ACN 105 360 325), Mulcahy & Co Financial Services Pty Ltd (ACN 104 881 183), Mulcahy & Co Financial Planning Pty Ltd (ACN 114 922 271), Mulcahy & Co Sunshine Coast Pty Ltd (ACN 634 287 906), Mulcahy & Co Geelong Pty Ltd (ACN 634 454 112) and our related entities (“Mulcahy & Co”, “we”, “us”, and “our”) are committed to protecting your personal information. “You” and “your” refer to you as the person whose personal information Mulcahy & Co may collect and maintain.

This privacy policy (“Privacy Policy”) details how we collect, maintain and use personal information relating to various individuals in the course of providing our clients with professional advice, marketing our services and running our business and how to contact us should you have any queries or requests or wish to access your personal information. 

Mulcahy & Co is bound by the provisions of the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles in its collection, security, storage, use and disclosure of personal information. This document describes how we will handle personal information in accordance with the Privacy Act and the Australian Privacy Principles.

Please note this Privacy Policy does not apply to any third party sites which are linked to our website such as by hyperlink, banner advertising or otherwise. We are not responsible for such sites, and they are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquiries in this regard.

Information that may be collected

The information that you provide to us is collected allow us to provide the functions and professional services offered to you, including services offered on our website. We also collect personal information to enhance your use of our website, to improve our website and to keep you informed of events, activities and updates to our business that may be relevant to you.

Information we may collect about you includes your name, address, phone number, email address, credit and billing details and any other details provided by you during payment, financial information, membership of a political, professional, trade association or trade union, information relating to your business and information about other parties that you may or intend to conduct business with.

We may also collect information from your computer, such as your IP address as well as information obtained using cookies. You can opt-out of our use of cookies, however please note that our website may not operate in the same way.

We may also collect sensitive information, including health information, about individuals. We will only collect sensitive information if the individual has consented or if the collection is otherwise in accordance with the Privacy Act.

If you do not provide us with the personal information that we request, we may not be able to communicate with you or meet our professional obligations to you.

How we collect your personal information

We will generally collect this information from you, but may also collect personal information from third parties such as your representatives, law enforcement bodies, government agencies, ratings agencies, search agencies, or publicly available sources of information.

We may also collect your personal information through your use or order of our products and services, when you visit or submit information through our website, social media or other online channels, when you contact us with a query, when you complete any forms or agreements or when you participate in promotions.

How we use your personal information

We collect personal information for the purposes of providing you with legal, financial, accounting, financial planning, lending, marketing and related services. Generally, the personal information we collect is essential to enable us to accurately identify who is using our services and to fulfil our professional obligations to you. We may also use your personal information to communicate with you and build and maintain our relationships with you, your organisation and your clients. We may send you updates and insights, marketing and event details and new service or product offering (however, if you do not want to receive marketing emails from us, you can opt out at any time using the contact details set out below).

Of course, we are also bound to our clients by professional obligations of confidentiality and in some circumstances, legal professional privilege. We will continue to treat and protection all client information we receive (including personal information) in accordance with these obligations.

How we store your personal information

We hold personal information in hardcopy files in offices within an access controlled premises. We may apply additional security measures limiting access to information about files or store files in locked cupboard as necessary or desirable based on our clients’ needs. We also store hardcopy files with an offsite storage area which is secured.

We store electronic records within our own secure network and through third party data storage providers. Personal information within our network is password protected and access is appropriately limited.

Our third party data storage providers are required to protect personal information in accordance with applicable laws and take appropriate technical and organisation measures against unauthorised or unlawful use of personal information or its accidental loss, destruction or damage.

Disclosure of personal information to third parties

We will not disclose information that personally identified you to any third party other than as set out in this Privacy Policy. In order to deliver legal services, we may disclose your personal information to other organisations but only in relation to providing our services. This disclosure may include providing your information to experts. We take reasonable steps to ensure that these organisations are bound by privacy obligations in relation to the protection of your personal information.

Your information may be shared between related entities within the Mulcahy & Co business group where necessary to fulfil our purposes.

Overseas disclosures of personal information

We may disclose personal information to external service providers and related entities of Mulcahy & Co located overseas (including the Philippines) so that they can provide us with services in connection with the operation of our business. Prior to disclosing your personal information to any overseas recipients, we will take reasonable steps to ensure the overseas third party uses the personal information for the purpose intended and does not breach the Australian Privacy Principles.

Direct marketing

Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about the products and services we offer, as well as other information that may be of interest to you. We may send this information by mail, email, SMS, telephone or via social media. If you do not wish to receive direct marketing communications from us, you may opt out at any time.

Cookies and IP addresses

A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to enable us to identify you as a return user and personalise and enhance your experience and your use of any of our sites. Please be aware that most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to warn you before accepting cookies. If you reject our cookies, you may still use our site, but your use of some features may be limited. We use cookies to help us improve our service to you. We may also use IP addresses to administer our sites, analyse trends, gather demographic information for aggregate use and track traffic patterns. For example, we may use Google Analytics cookies to help us improve user experience and marketing campaigns by understanding how visitors arrive at and browse our website.

Cookies and re-marketing

We may use targeting cookies or advertising cookies. These cookies collect information about your browsing behaviours in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertising technologies, service providers and advertisers. Remarketing with Google Analytics involves the collection of data through our website via Google advertising cookies and anonymous identifiers, in addition to data collected through a standard Google Analytics implementation. Third-party vendors, including Google may show our ads on sites across the Internet, and/or use cookies to serve ads based on someone’s past visits to our website.

You can opt-out of the Google Analytics Advertiser Features you use, through your browser’s Ads Settings, Ad Settings for mobile apps, or by visiting the NETWORK ADVERTISING INITIATIVE website.

To prevent your data being used by Google Analytics altogether, you can download and install the Google Analytics opt-out browser add-on available here: TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT/

Access to and correction of information about you

We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the Australian Privacy Principles, including for the purpose of correcting or updating that information. We may recover from you our reasonable costs of supplying you with access to the information we hold about you. Your request to provide access to this information will be dealt with in a reasonable time.

If we refuse to provide you with access to the information we hold about you, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.

Our records are generally retained for 7 years. If the information is no longer required by us for any purpose for which is was collected and is no longer required by law to be retained by us, we will destroy or de-identify the information.

Keeping your personal information up to date

We take reasonable steps to ensure that the personal information we hold about you is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

Storage and security of your personal information

We take reasonable steps to protect the security of your personal information in accordance with this Privacy Policy. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

While we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us or obtain from our online services (if relevant). Accordingly, use is at your own risk.

Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Resolving your concerns

If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible.

Changes to this Privacy Policy

We may amend this Privacy Policy as our business requirements or the law changes. Any changes to this Privacy Policy will be updated on our website, so please visit our website and Privacy Policy periodically to ensure that you are aware of our most current Privacy Policy.  

Further Information

For further information about the protection of your privacy, please visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au

Feedback and Questions about Privacy

If you have any questions regarding this Privacy Policy, please contact us at:

Email – info@mulcahy.com.au;

Post – Attention “Privacy Officer” Suite 4, 300B Gillies N, Wendouree VIC 3355; or Telephone – (03) 5330 7200